Skip to content

Website Terms & Conditions

Last updated: 22/01/2026

These Website Terms & Conditions (“Terms”) govern your use of the Prevou website and any related services  (“Prevou”, “we”, “us”, “our”).

By accessing or using this website, you agree to be bound by these Terms.
If you do not agree, you must not use the website or services.

1. About Prevou

Prevou provides AI-powered technology designed to assist estate agents and property seekers by responding to enquiries, presenting property-related information, and facilitating communication.

Prevou is a technology provider only.
We are not an estate agent, broker, adviser, or representative of buyers, sellers, landlords, or tenants.

2. Nature of the Service (Important)

Prevou provides an automated, assistive AI service.

  • All responses generated by Prevou are for general informational purposes only

  • Information may be incomplete, outdated, or inaccurate

  • Property availability, pricing, descriptions, and suitability are not guaranteed

You must independently verify all information directly with the relevant estate agent or third party before relying on it.

3. No Professional Advice

Nothing on this website or generated by Prevou constitutes:

  • Property advice

  • Legal advice

  • Financial or mortgage advice

  • Investment advice

Any reliance on information provided by Prevou is entirely at your own risk.

4. AI Limitations

You acknowledge and accept that:

  • AI systems may produce errors or incomplete responses

  • Outputs are generated automatically and are not human-reviewed

  • Prevou makes no warranties as to accuracy, reliability, or suitability

Prevou is not responsible for decisions made based on AI-generated content.

5. Estate Agents

Estate agents using Prevou are subject to separate Agent Service Terms and contractual agreements.

Agents remain fully responsible for:

  • Property listings and data

  • Regulatory compliance

  • Communications with clients

  • Accuracy and legality of all information supplied

Prevou does not verify or validate agent-provided data.

6. No Guarantees

Prevou makes no guarantees regarding:

  • Lead volumes

  • Conversion rates

  • Revenue outcomes

  • Speed of response

  • Service availability or uptime

Any examples, illustrations, or statements on the website are for demonstration purposes only and do not constitute promises or warranties.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Prevou shall not be liable for:

    • Loss of profits

    • Loss of business or opportunity

    • Loss of data

    • Indirect or consequential losses

Our total liability arising from use of the website shall not exceed the amount (if any) paid to Prevou in the preceding three (3) months.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

8. Availability of the Website

We may modify, suspend, or withdraw any part of the website or services at any time without notice.

We do not guarantee that the website will be uninterrupted, secure, or error-free.

9. Intellectual Property

All content, software, branding, interfaces, and AI workflows are owned by or licensed to Prevou.

You may not copy, reproduce, reverse-engineer, or exploit any part of the website or services without prior written permission.

10. Acceptable Use

You must not:

  • Misuse the website or services

  • Attempt to interfere with system integrity

  • Use AI outputs as authoritative or final information

  • Use Prevou for unlawful or misleading purposes

We reserve the right to restrict or terminate access for misuse.

11. Privacy & Cookies

Use of the website is also governed by our Privacy Policy and Cookie Policy, which form part of these Terms.

12. Third-Party Services

Prevou may rely on third-party services (including hosting, analytics, voice, or AI infrastructure).

We are not responsible for the performance, availability, or accuracy of third-party systems.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.

Disclaimer  Cookie Policy  Terms  Privacy