Agent Service Terms & Conditions

You accept these Terms by the earliest of:

If you are entering into these Terms on behalf of a business entity, you confirm that you have authority to bind that entity.

You must ensure that all authorised users accessing the Services comply with these Terms.

Prevou is a technology provider offering AI-powered software tools designed to assist with:

• handling property enquiries;
• conversational property search;
• lead capture and pre-qualification;
• booking requests and scheduling workflows;
• AI-powered customer engagement;
• AI voice and messaging workflows;
• automated communications and integrations.

Prevou does not act as:

• an estate agent;
• letting agent;
• broker;
• legal adviser;
• financial adviser;
• mortgage adviser;
• property valuer;
• negotiator;
• fiduciary;
• regulated intermediary.

Prevou provides automated AI-powered assistive software services only.

The Services may include:

• AI chat interactions;
• AI voice interactions;
• conversational property search;
• lead capture;
• property matching;
• booking workflows;
• integrations;
• reporting and analytics;
• messaging and notifications;
• conversational automation.

Prevou does not:

• verify property information;
• confirm property availability;
• guarantee suitability or accuracy of listings;
• negotiate transactions;
• provide legal or financial advice;
• provide regulated services.

All outputs generated through the Services are automated and may contain inaccuracies, omissions, delays, or outdated information.

You acknowledge and accept that:

All outputs generated through the Services are informational only.

You remain solely responsible for independently verifying all information before relying upon it.

Prevou makes no warranties regarding:

• accuracy;
• completeness;
• reliability;
• availability;
• suitability;
• conversion outcomes;
• customer behaviour.

Prevou shall not be responsible for decisions, actions, omissions, losses, disputes, or liabilities arising from reliance upon AI-generated outputs.

Prevou operates solely as a technology platform.

The Agent retains full responsibility for:

• customer relationships;
• property information;
• negotiations;
• legal compliance;
• representations;
• communications;
• tenancy or sales decisions;
• regulatory obligations.

Use of the Services does not transfer any estate agency, advisory, fiduciary, regulatory, or legal responsibility to Prevou.

The Agent remains fully and solely responsible for:

Prevou does not audit, validate, monitor, or verify Agent-provided information.

Access to the Services may require account registration.

You are responsible for:

• maintaining confidentiality of login credentials;
• ensuring authorised access only;
• securing connected systems and integrations.

You must notify Prevou immediately of any suspected unauthorised access or security breach.

Prevou may suspend access where unauthorised access, misuse, fraud, or security risks are suspected.

Subject to compliance with these Terms, Prevou grants the Agent a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the active subscription term.

The Agent must not:

• reverse engineer the Services;
• copy or replicate functionality;
• scrape or extract data unlawfully;
• attempt to access source code;
• circumvent security restrictions;
• use the Services to build competing products;
• interfere with platform operations.

Prevou reserves the right to restrict or revoke access where misuse is suspected.

Prevou may modify, update, improve, replace, suspend, or discontinue features of the Services from time to time.

AI models, workflows, integrations, features, and functionality may evolve over time.

Prevou may introduce beta features, experimental functionality, and early-access tools. These are provided on an "as is" basis without warranties and may be modified or withdrawn at any time.

Fees, setup costs, subscription plans, usage allowances, and billing terms are governed by the selected package during onboarding or sign-up.

Unless otherwise agreed in writing, Prevou currently offers:

Current package information is available at: https://prevou.com/our-plans

By completing onboarding, the Agent confirms acceptance of the selected package, recurring billing, applicable setup fees, minimum contract term, VAT obligations, and billing structure.

Subscription fees are billed in advance. By completing onboarding and providing payment details, the Agent expressly authorises Prevou to collect recurring subscription fees, setup fees, usage charges, renewal charges, and any applicable VAT using the payment method provided.

Fees are non-refundable unless otherwise agreed in writing.

Prevou may suspend Services for failed payments, chargebacks, payment disputes, or overdue invoices.

Prevou may amend pricing for future renewals or future customers upon reasonable notice.

Prevou will use commercially reasonable efforts to maintain service availability.

The Services may occasionally be unavailable due to maintenance, updates, third-party outages, infrastructure failures, security incidents, or force majeure events.

Prevou does not guarantee uninterrupted or error-free availability. Scheduled maintenance may occur periodically.

All intellectual property rights in the Services — including software, conversational workflows, AI systems, prompts, interfaces, designs, branding, code, analytics, and documentation — remain the exclusive property of Prevou.

No ownership rights transfer to the Agent. The Agent may not reproduce, modify, distribute, sell, sublicense, or create derivative works from the Services.

Each party agrees to treat all confidential information as confidential, including software, pricing, customer data, onboarding materials, technical information, business processes, and AI workflows.

Confidential information must not be disclosed except with consent, where legally required, or to professional advisers under confidentiality obligations. Confidentiality obligations survive termination for five (5) years.

For personal data processed through the Services on behalf of the Agent: the Agent acts as Data Controller and Prevou acts as Data Processor.

Prevou processes personal data solely for the purpose of providing the Services. Further data protection obligations are set out in the Prevou Data Processing Addendum (DPA), which forms part of these Terms.

Prevou may rely upon third-party providers including AI providers, cloud hosting providers, analytics providers, messaging providers, telephony providers, payment providers, and integrations.

Prevou is not responsible for failures, outages, delays, inaccuracies, or interruptions caused by third-party systems.

To the fullest extent permitted by law, Prevou shall not be liable for loss of profits, loss of revenue, loss of commissions, loss of business, loss of goodwill, customer disputes, missed bookings, indirect or consequential losses, reputational damage, or loss arising from AI inaccuracies.

Prevou's total aggregate liability shall not exceed the total fees paid by the Agent during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

The Agent agrees to indemnify and hold harmless Prevou against claims, losses, damages, liabilities, costs, and expenses arising from inaccurate property information, regulatory breaches, customer disputes, misuse of the Services, breach of data protection laws by the Agent, unlawful customer communications, or violations of applicable laws.

Prevou may suspend or terminate Services where reasonably necessary including for non-payment, misuse, fraud, security concerns, unlawful activity, or material breach.

The Agent may provide written notice to cancel the Services at any time. However, cancellation shall not take effect until the end of the applicable minimum subscription term or current renewal period.

The Agent remains responsible for all fees, charges, and payment obligations due during the applicable minimum subscription term, regardless of reduced usage, suspension of use, or early cancellation notice.

Following expiry of the applicable minimum subscription term, the Services shall automatically renew on a rolling monthly basis unless either party provides not less than thirty (30) days written notice prior to the next billing date.

Where cancellation notice is provided during a minimum subscription term, the Services and billing shall continue until the end of that committed term.

Upon termination: access rights cease, outstanding fees remain payable, and certain clauses survive termination.

Prevou may assign its rights and obligations under these Terms. Failure to enforce any right shall not constitute waiver. If any provision is unenforceable, the remaining provisions continue in force.

These Terms constitute the entire agreement unless supplemented by written commercial agreements. Order of precedence: (a) signed commercial agreement; (b) order form or onboarding selection; (c) DPA; (d) these Terms; (e) website materials.

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Prevou may use the Agent's name, logo, and brand identity for reasonable marketing, promotional, investor, portfolio, and customer reference purposes unless otherwise agreed in writing.

The Agent agrees that electronic records, onboarding logs, payment records, acceptance timestamps, checkbox confirmations, system records, and digital communications may be relied upon as evidence of acceptance of these Terms and related commercial agreements.