Agent Service Terms & Conditions

1. About Prevou

Prevou is a technology provider offering AI-powered tools designed to assist with handling property enquiries, responding to website visitors, capturing lead information, and facilitating booking requests.

Prevou does not act as an estate agent, broker, introducer, adviser, or representative of buyers, sellers, landlords, or tenants.

2. Scope of the Service

Prevou provides an automated, assistive AI service only.

The service may include:

• AI chat or voice interactions
• Lead capture and pre-qualification
• Presentation of property-related information
• Booking requests or handover to the Agent

Prevou does not:

• Verify property data
• Confirm availability, pricing, or suitability
• Negotiate transactions
• Provide valuations, mortgage advice, or professional opinions

All outputs, responses, and interactions generated by the service are automated and based on system logic and available data, and may not reflect real-time accuracy or completeness.

3. AI Limitations & No Reliance (Critical Clause)

You acknowledge and accept that:

• AI-generated outputs may be inaccurate, incomplete, or outdated
• Responses are generated automatically and are not human-reviewed
• Prevou makes no warranties as to accuracy, reliability, or suitability

You agree that:

• All AI outputs are informational only
• You will independently verify all information before relying on it
• You will not represent AI outputs as authoritative, final, or guaranteed

Prevou shall not be responsible for decisions made by you or third parties based on AI-generated content.

3A. Platform Role & Responsibility Allocation

Prevou operates solely as a technology platform and does not act as an estate agent, broker, or advisor.

The Agent retains full control over all customer relationships and remains solely responsible for all decisions, communications, and transactions arising from enquiries handled through the platform.

Use of the platform does not transfer any agency, fiduciary, or advisory responsibility to Prevou.

4. Agent Responsibilities

The Agent remains fully and solely responsible for:

• Accuracy and legality of all property data supplied to Prevou
• Compliance with all applicable laws and regulations
• Client communications, representations, and advice
• Data protection obligations in respect of their clients
• Any statements, assurances, or commitments made to end users

Prevou does not audit, validate, or monitor Agent-provided data.

5. Regulatory & Compliance Disclaimer

Prevou does not provide regulated services and does not assume responsibility for:

• Property misrepresentation
• Consumer protection compliance
• AML, KYC, or financial regulation
• Estate agency regulatory breaches

All regulatory and compliance responsibility rests solely with the Agent.

6. No Guarantees or Performance Commitments

Prevou makes no guarantees regarding:

• Lead volumes
• Conversion rates
• Revenue or commissions
• Viewing bookings
• Accuracy of responses
• Service uptime or availability
• Accuracy, completeness, or suitability of AI-generated responses or property matches

Any examples, illustrations, or statements are indicative only and do not constitute warranties or promises.

7. Fees, Trials & Payment

Fees, trial periods, and payment terms are governed by the applicable commercial agreement or order form.

Unless expressly stated otherwise:

• Trial access may be withdrawn at any time
• Continued use after a trial constitutes acceptance of paid terms
• The Agent is responsible for all fees incurred during any active service period, regardless of usage levels or outcomes
• Fees are non-refundable

8. Limitation of Liability (Financial Firebreak)

To the fullest extent permitted by law, Prevou shall not be liable for:

• Loss of profits or commissions
• Loss of business or opportunity
• Loss of data
• Client disputes
• Indirect or consequential losses

Prevou's total aggregate liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the fees paid by the Agent to Prevou in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Agent Terms limits liability for death or personal injury caused by negligence or for fraud.

9. Indemnity (Key Protection Clause)

The Agent agrees to fully indemnify, defend, and hold harmless Prevou, its directors, officers, employees, and suppliers against all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal and professional fees) arising out of or in connection with:

• Inaccurate, misleading, or unlawful property information
• Regulatory or legal breaches by the Agent
• Client complaints, disputes, or claims
• Reliance by third parties on Agent data or representations
• Misuse of the Prevou service

This indemnity applies whether claims are brought by clients, regulators, or other third parties and survives termination of the service.

10. Force Majeure

Prevou shall not be liable for any failure or delay in performance of its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, regulatory change, power or internet failure, cyber incidents, or outages or failures of third-party service providers, including AI or cloud infrastructure providers.

Where a Force Majeure event occurs, Prevou may suspend or modify the service for the duration of the event without liability.

11. Data & Privacy

Each party acts as an independent data controller in respect of its own data obligations unless otherwise agreed in writing.

Prevou processes data in accordance with its Privacy Policy.

The Agent is responsible for ensuring lawful data collection, use, and disclosure.

12. Third-Party Services

Prevou may rely on third-party providers, including hosting, analytics, AI, or voice services.

Prevou is not responsible for outages, failures, or inaccuracies caused by third-party systems.

13. Confidentiality and Intellectual Property

1. Confidential Information: Each party agrees to treat as confidential all non-public information disclosed by the other party in connection with the Service, including but not limited to Prevou's proprietary AI technology, algorithms, software code (e.g., HTML embeds or integration scripts), business processes, and any data or materials provided during onboarding or use of the Service ("Confidential Information"). The Agent acknowledges that Prevou's AI-powered features, such as website scraping, property matching, and conversational interfaces, constitute valuable trade secrets.

2. Obligations: The receiving party will:

• Use Confidential Information solely for the purpose of using or providing the Service as permitted under this Agreement
• Not disclose Confidential Information to any third party without the disclosing party's prior written consent
• Restrict access to Confidential Information to those employees or representatives who need it and are bound by equivalent confidentiality terms
• Take reasonable security measures to protect Confidential Information, at least as stringent as those used for its own similar information
• Upon termination or request, return or securely destroy all Confidential Information

3. Exceptions: These obligations do not apply to information that:

• Is or becomes publicly available without breach of this Agreement
• Is independently developed by the receiving party
• Is lawfully received from a third party without confidentiality restrictions
• Must be disclosed by law, regulation, or court order (with prompt notice to the disclosing party to allow protective measures)

4. Duration: Confidentiality obligations survive termination of this Agreement for 5 years, or indefinitely for trade secrets.

5. Intellectual Property: All rights, title, and interest in the Service, including any software, code, or AI models, remain with Prevou. The Agent is granted a limited, non-exclusive license to use the Service during the term, but may not copy, modify, or derive works from it. The Agent agrees not to reverse-engineer, disassemble, or attempt to access the underlying technology of the Service.

6. Remedies for Breach: In the event of breach, the non-breaching party may seek injunctive relief, damages, or other remedies available under law. The Agent indemnifies Prevou against losses from unauthorized disclosure or use of Prevou's Confidential Information.

7. Mutual Protection: Prevou will similarly protect any Confidential Information provided by the Agent (e.g., client data or agency-specific configurations).

14. Intellectual Property

All intellectual property relating to Prevou, including software, interfaces, workflows, and AI systems, remains the exclusive property of Prevou.

The Agent is granted a limited, non-transferable, non-exclusive licence to use the service during the term only.

15. Suspension & Termination

Prevou may suspend or terminate access to the service at any time, with or without notice, and without liability.

Upon termination:

• All licences cease immediately
• The Agent must stop using the service
• Outstanding fees remain payable

16. Changes to These Terms

Prevou may update these Agent Terms from time to time.

Updated terms apply upon publication at the Agent Terms URL. Continued use of the service constitutes acceptance.

17. Governing Law

These Agent Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.